Users can cancel or change their selected game before completing payment without any fee or penalty.
A paid gaming session is generally non-refundable once activated, subject to the exceptions described in this policy or applicable law.
If payment succeeds but the gaming session does not activate due to a verified technical issue, a full refund or replacement session may be considered.
Once approved, refunds will normally be initiated within 3–7 business days, subject to verification and payment-system procedures.
A verified duplicate payment may be eligible for a refund.
Never send UPI PINs, OTPs, CVVs, passwords, or banking credentials to Nilee Games or anyone claiming to represent ARCADELX.
01.How ARCADELX Payment Works
ARCADELX gaming kiosks accept payments at the point of use. When a user selects a game and completes payment through an ARCADELX kiosk, a gaming session is activated. The payment process typically involves the user scanning a QR code or using another supported payment method to pay for the selected gaming session at the kiosk.
02.Cancellation Before Payment
Prior to completing payment at an ARCADELX kiosk, a user may generally cancel the transaction or change the selected game without incurring a cancellation fee or penalty. Once payment is completed and a gaming session is activated, the transaction is treated as a completed gaming purchase and the terms in this policy apply.
03.Payment Confirmation
A gaming session is considered confirmed when payment is successfully processed and a session is activated on the ARCADELX kiosk. Users should ensure they have selected the correct game and session parameters before completing payment, as changes after payment may not be possible under this policy unless a specific exception applies.
04.Refunds After Successful Payment
As a general rule, payments made for gaming sessions through ARCADELX kiosks are non-refundable after the payment is successfully processed and the gaming session is activated. This is because the gaming service is considered delivered at the point of session activation.
Exceptions to this general rule are described in Section 5 of this policy. Nothing in this policy is intended to limit any rights you may have under applicable consumer-protection laws.
05.When a Refund May Be Provided
Nilee Games may, at its discretion and subject to verification, consider a refund or replacement gaming session in the following situations:
A. Payment Successful but Game Does Not Start
If payment is successfully deducted but the gaming session does not start due to a technical or system issue at the kiosk (not caused by the user), Nilee Games may, after verification, provide:
- A full refund; or
- A replacement gaming session; or
- Another appropriate resolution.
B. Technical Failure During Session
If a verified technical failure occurs with the ARCADELX kiosk during a session that prevents the user from completing the gaming session, Nilee Games may, after verification, provide:
- A partial refund corresponding to the unused portion; or
- A replacement gaming session; or
- Another appropriate resolution.
C. Duplicate Payment
If a user is charged more than once for the same gaming session due to a technical error, Nilee Games may, after verification of the duplicate payment:
- Refund the duplicate charge; or
- Provide another appropriate resolution.
D. Payment Deducted but Session Not Activated
If payment is deducted from the user's account but the gaming session is not activated and the amount is not automatically reversed, Nilee Games may, after verification:
- Process a refund; or
- Activate a replacement session; or
- Provide another appropriate resolution.
06.When a Refund Will Generally Not Be Provided
Refunds will generally not be provided in the following situations once payment is successfully processed and the gaming session is activated:
This does not affect any rights available to you under applicable consumer-protection law.
07.Payment Gateways
ARCADELX kiosks support a range of payment methods to provide users with convenience at the point of play:
The availability of specific payment methods may vary by kiosk location. Payments are processed through third-party payment service providers. Nilee Games does not store card or UPI credentials on its systems.
08.Failed or Pending Payments
If your payment fails and the gaming session is not activated, no charge should have been applied to your account. If an amount was deducted despite a failed payment status, please allow time for an automatic reversal — which most payment systems process within a few business days. If the amount is not reversed, contact us with your transaction details.
If your payment status shows as pending, avoid making additional payment attempts for the same session wherever reasonably possible to avoid a duplicate charge. Allow the pending status to resolve. If the status remains unresolved, contact your payment provider or us with your transaction details.
Once payment succeeds and a gaming session is activated, the transaction is treated as a completed gaming purchase subject to the terms of this policy. The general rule of non-refundability applies, subject to the exceptions described in Section 5.
09.Refund Processing
Where a refund is approved under this policy, Nilee Games will initiate the refund within approximately 3–7 business days of approving the request, subject to verification and the procedures of the relevant payment system.
The time taken for the refunded amount to reflect in the user's account will depend on the payment method and financial institution involved. Nilee Games is not responsible for delays caused by third-party payment processors or financial institutions.
Refunds will be processed to the original payment method used for the transaction, where technically feasible.
10.How to Request a Refund
Contact us at:
info@nileegames.comPlease include the following information:
- Your name
- Date and approximate time of payment
- Amount paid
- ARCADELX Kiosk ID
- Location of the kiosk
- Transaction ID / UTR / payment reference number
- Payment method used
- Description of the problem
Nilee Games and its representatives will never ask you to share your UPI PIN, OTP, CVV, password, or any other banking credentials. Never share these with anyone claiming to represent ARCADELX or Nilee Games.
11.Transaction Verification
To process a refund request, Nilee Games may verify one or more of the following:
12.Chargebacks and Payment Disputes
If you have a concern about a payment, we encourage you to contact Nilee Games directly at info@nileegames.com before initiating a chargeback or payment dispute through your bank or payment provider.
If a chargeback or dispute is initiated, Nilee Games may provide relevant transaction records, session logs, and service records to the applicable financial institution or payment processor as part of the dispute resolution process.
13.No Cash Refunds
Approved refunds will generally be processed electronically to the original payment method. Cash refunds will not normally be provided for payments made via QR code, UPI, credit card, debit card, net banking, wallet, or other digital payment methods.
14.Fraudulent Refund Claims
Nilee Games takes the integrity of its payment and refund systems seriously. Any refund request that is found to be fraudulent, abusive, or based on false information may be investigated and rejected. Nilee Games reserves the right to take appropriate action under applicable law in cases of suspected fraudulent refund claims.
15.Partner / Venue-Related Issues
ARCADELX kiosks are deployed at a variety of partner venues, including:
In cases where a gaming session is interrupted due to circumstances at a partner venue — such as a power failure, venue closure, or other operational issues beyond Nilee Games' reasonable control — Nilee Games will assess the situation on a case-by-case basis. Where appropriate and feasible, Nilee Games may offer a replacement session or another appropriate resolution. However, Nilee Games cannot guarantee a refund in cases where the interruption is caused by factors outside its direct control at a partner venue.
16.Policy Changes
Nilee Games may update this Refund & Cancellation Policy from time to time to reflect changes in its services, business practices, or applicable law. The latest version of this policy, together with its stated effective date, will be published on the ARCADELX website.
Your continued use of ARCADELX services after any changes to this policy are published will constitute your acceptance of the revised policy.
If you have any questions about this policy, please contact Nilee Games at info@nileegames.com.